How do I close my account

If you're ready to close your CommuniKate account, we offer several secure ways to submit your request. Choose the method that works best for you.

💻 Option 1: Cancel via the Billing Page (Recommended)

This is the fastest and most reliable way to close your account.

1. Visit https://billing.communikateone.com
2. Sign in using your Primary Mailbox credentials (Kate email, toll-free number).
3. From the left menu, click Request Account Cancelation.
4. Follow the prompts to complete your cancellation.

📱 Option 2: Cancel in the CommuniKate App

You can also close your account directly from within the CommuniKate mobile app.

1. Open the CommuniKate app and log into your Primary Mailbox.
2. Tap the circle icon in the upper right corner of the main screen to open the Options page.
3. Select Manage Subscription.
4. Tap Cancel Subscription and follow the on-screen prompts.

✉️ Option 3: Send a Written Request by Mail

You may also cancel your account by sending a letter to our support team. Your request must include:

• Your CommuniKate telephone number or account number
• A clear statement requesting to close the account
• The printed name and signature of the account owner

📅 When Will My Account Be Closed?

Once your request to cancel your CommuniKate account is processed, your account will be scheduled to close before your next billing date. You will not be charged again after the closure takes effect.

💸 Please Note

Per our Terms & Conditions, we are unable to offer refunds once a billing cycle has started, even if cancellation is requested on or shortly after your billing date:

"If Services are terminated before the end of your current billing cycle, the Monthly Service Charge is not prorated to the date of termination."

Want more details on our CommuniKate Cancelation Policy?
Review our CommuniKate Cancelation Policy help document.

📄 Need More Info?

Read our full Terms & Conditions here:
https://www.katewwdb.com/terms-conditions.html