Understanding Primary vs. Secondary Mailboxes in CommuniKate

🔑 What Is the Primary Mailbox?

• Your Primary Mailbox is your main account, using your Kate toll-free number or Kate email address (ending in @katewwdb.com) for login.
• Only the Primary mailbox has access to account management tools like billing, cancellations, and adding a Secondary mailbox.
• The Primary mailbox shares its CommuniKate number, contacts, and contact lists with the Secondary Mailbox.

👥 What Is the Secondary Mailbox?

• A Secondary Mailbox is for someone else sharing your IBO number (like a spouse or business partner). It has a separate login but is connected to your main account.
• It must use a different web password and security code than your Primary Mailbox.
• Messages, contact lists, and voicemail greetings are not shared between mailboxes.
• The Secondary Mailbox is set up and managed by the Primary account holder.

🛠️ How to Set Up a Secondary Mailbox

1. Go to https://login.katewwdb.com/ and log in with your Primary account credentials.
2. Click My Account at the top right.
3. Select Account Information from the menu.
4. On the left side, select Secondary Account.
5. Fill in the required information for your Secondary user.
6. Assign a different password and security code than your Primary mailbox.
7. Click Create to finish setup.

🔄 Messaging Between Primary and Secondary

A special contact called Partner is automatically created when you set up a Secondary Mailbox. Use this contact to message between mailboxes.

If the From name isn't displaying correctly, check your contacts:

• Delete any duplicates with your Kate number.
• Add back the Partner contact if it was deleted.

❓ Troubleshooting Tips

• Check you're using the correct password (each mailbox has its own password).
• If you've forgotten your password, reset it at https://reset2.securekate.com/
• Email support@katewwdb.com for assistance, describing your issue.