Mobile App FAQs

📍 Where can I find the mobile app?

• iPhone/iOS – Search for CommuniKate IBO in the App Store (iTunes)
• Android – Search for CommuniKate IBO in the Google Play Store

👤 Who can use the app?

The app is available to all CommuniKate customers with an active Unlimited account.

💻 Can I use the app on my tablet?

• The display will retain phone-sized formatting, even on larger screens.
• To install on an iPad:
  1. Open the App Store
  2. Search for CommuniKate IBO
  3. If no results appear, change the top-left dropdown from "iPad Only" to "iPhone Only"
  4. Search again to locate the app

🔄 Why was I logged out of the app?

• Poor or unstable internet connection
• A billing issue affecting your account access
• System maintenance or a temporary technical issue

🔒 I'm locked out of my account—how do I get back in?

Account lockouts can occur due to:

❌ Too many incorrect password attempts:

• Reset your web password and/or Security Code online: https://reset2.securekate.com/

💳 Billing-related issues:

• Log into your account to review billing details and make a payment: https://billing.communikateone.com/