How to Log In to CommuniKate (and Fix Wrong Mailbox Issues)

When logging into CommuniKate, make sure to use the correct username:

✅ Use either:

• Your Kate toll-free number (it should begin with an 8)
• Your Kate email address (must end in @katewwdb.com—all lowercase)

❌ Do not use:

• Your Gmail, Yahoo, or other personal email
• Your cell phone number

These will not work as valid usernames.

If You're Logged Into the Wrong Mailbox

If you've accidentally landed in the wrong mailbox and can't access yours, here's what to check:

• Make sure you're entering your password.
• Remember, your Primary and Secondary mailboxes each have separate passwords. That's how CommuniKate knows where to log in.
• If you're unsure of your password, you can reset it online here: https://reset2.securekate.com