Charges for Downline Accounts Using Your Credit Card

📝 Overview

Sometimes uplines allow a downline to use their personal credit card to set up a CommuniKate account. While this may seem like a quick way to help someone get started, it creates billing and account management issues later.

If you provided your card to a downline at sign-up and were subsequently billed, review the info below.

💳 Why You Were Billed

• ✅ You authorized charges to that card.
• 📜 The downline's account was created under the CommuniKate Terms & Conditions, which state that subscription fees are billed to the payment method on file until the account is canceled.
• 🔑 It is the responsibility of the account owner (or the person who provided the card) to make sure the payment information is updated or removed, or that the account is properly canceled.

🚫 Refund Policy

• ❌ Refunds are not offered for past service.
• 📜 Per Section 14 of our Terms & Conditions:
  "Subscription Fees are not refunded when canceling, and a current Monthly Service Charge is not prorated to the date of termination or refundable for the current billing cycle month after the date of termination."
• ⏳ This applies even if the downline stopped using the account or left the business.

🛠 What We Can Do to Help

1. 🔐 Remove Your Card
   • Contact Support with the last 4 digits and expiration date of the card provided.
   • Once verified, we will remove your card from the downline's account.
2. 📴 Close the Downline Account (if no longer needed)
   • The downline (as the account owner) can request cancellation via the app, website, or mailed letter.
   • If they are unavailable, Support can provide guidance.

📌 Summary

• You are billed because you provided your card to create the downline account.
• Refunds are not available for past charges.
• We can remove your card and help prevent future charges.
• Going forward, downlines should use their own payment information when enrolling.