Account Cancellations

Please read the following instructions carefully.

Per our Terms and Conditions: No termination notices may be sent by email and any such attempted notices shall be null and void.
To cancel your account, please chat with us by clicking the Chat Now button in the Help section or go here.

Our hours of operation are Monday through Friday from 9am to 9pm Central time, excluding holidays.
You do not need to be logged in to chat with us.

You can mail your request to CommuniKate Customer Care. PO Box 1439, Deerfield, IL 60015. You may also fax your request to 1(877) 248-9279.

The letter or fax must include:
CommuniKate telephone number.
Request to close account.
Name of account owner(printed legibly).
Signature of account owner.

For security reasons designed for your protection requests for closure are only accepted via chat, mailed letter, or fax.

Your account can be scheduled to cancel on the next subscription fee date but only after your chat, mailed letter or faxed request is received.